Remote Support

Escape IT's Remote Support tool allows our service desk to provide remote assistance using TeamViewer software to establish a remote connection to your desktop.

To Receive Assistance please download as instructed.

1. Download V10 Quick Support TeamViewer Software - HERE

2. Download V10 Full TeamViewer Software - HERE

tool-icon

QuickSupport Tool
Opening this file displays a window with the QuickSupport program.

3. Run Quick Support

Save the downloaded file to your desktop and double-click on the TeamViewerQS icon to start the software. Remote control is only possible when this application is running.

Note: Windows users may get a warning from your antivirus software when launching QuickSupport. You can safely ignore this message.

You will see a window with an ID and password. The ID is specific to your computer. A new password is generated each time you launch the program.

4. Allow remote control by support technician

Provide the ID and password that you see in your QuickSupport window to the Escape IT technician.

5. Quit QuickSupport

Close the QuickSupport application to terminate the remote control session. You can keep the software on your computer for future assistance, or delete it and download it again if it is ever required in the future.